Common questions
Quick answers before you book a free review.
Common questions
Quick answers before you book a free review.
Do I need to sign a long contract
No. You can start with hourly support, a one‑off task, the starter package or website support before deciding whether monthly support is right for you.
What types of businesses do you support
I work with sole traders, start‑ups, owner‑managed businesses and small businesses that need practical help with admin, communication, website care, email support and online systems.
Do I need a monthly package
No. Monthly packages are optional. Many businesses begin with hourly support or a starter block.
Can you help with website updates only
Yes. Website updates and online support are available separately at £35/hr.
Can support hours cover different tasks
Yes. Support can usually be used flexibly across agreed admin, communication and website‑related work.
How quickly can support begin
It depends on availability and the type of work required. The free review is the best way to agree a starting point.
How is confidential information handled
Credentials and business information are handled carefully and used only for agreed support work.
Can managed infrastructure packages include website and business support
Yes. Website updates, email assistance, DNS support and backup checks can be added by arrangement.
Is this just admin support
No. Admin support is available, but the service also covers website care, business continuity and managed infrastructure.
Is support available across the UK
Yes. Remote support is available UK‑wide. Local on‑site support is available around Abingdon, Didcot and Oxfordshire.
What is not included in monthly care packages
Major redesigns, advanced development, malware recovery, complex migrations and out‑of‑hours support are not included unless agreed separately.
How are backups handled
Backups are checked where included, but you should still keep your own important business records safely stored.
How are website, email and DNS credentials handled
Credentials are handled securely and used only for agreed support work.
What happens during the free business support review
We discuss the tasks causing pressure, identify risks and agree the most practical support option for your business.
Ready to reduce pressure and keep your business contactable?
Book a free business support review and we will identify the tasks causing pressure, agree the right support level and keep the scope clear.